GTC

1. Information of the Service Provider

• Operator: Outlet Hotel Kft.
• Abbreviated name: Outlet Hotel Kft.
• Registered seat: 4090 Polgár, Hajdú utca 52.
• Premises: 4090 Polgár, Hajdú utca 52.
• Company registration number: 09-09-027264
• Tax number: 14733916-2-09

2. General rules

2.1. These "General Terms and Conditions" govern the use of the accommodation and services of Outlet Hotel Polgár**** operated by the Service Provider.

2.2. Specific, individual terms and conditions do not form part of these General Terms and Conditions, but do not preclude the conclusion of separate agreements with travel agents, tour operators, with different conditions depending on the type of business.

3. Contracting Party

3.1. The services provided by the Service Provider are used by the Guest.

3.2. If the order for services is placed directly by the Guest to the Service Provider, the Guest is the Contracting Party. The Service Provider and the Guest together become contractual parties (hereinafter referred to as Parties), provided that the conditions are met.

3.3. If the order for services is placed by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the terms of cooperation shall be governed by the contract concluded between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to verify whether the third party legally represents the Guest.

3.4. In view of the health and safety risks of the activity, the Service Provider can only provide the services if the Guest provides the Service Provider with their name, address and contact details before using the service.

4. Creation of the Contract, method of reservation, modification, notification

4.1. The Service Provider sends an offer to the Guest's request for an offer, sent orally or in writing. If no specific order is received within 24 hours of the offer being sent, the Service Provider's obligation to make an offer shall cease.

4.2. The Contract shall be deemed to have been concluded upon written confirmation of the Guest's written or oral reservation by the Service Provider and shall therefore be deemed to be a written Contract.
Verbal reservations, agreements, modifications or oral confirmation of the same by the Service Provider shall not be deemed to be contractual.

4.3. The Contract for the accommodation service is for a fixed period of time.

1. If the Guest leaves the hotel permanently before the expiry of the fixed period of time, the Service Provider is entitled to the full price of the service stipulated in the Contract. The Service Provider is entitled to resell the room vacated before the expiry date.
2. Any extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may request reimbursement of the service already provided.

4.4. Any amendment and/or addition to the Contract shall require the written agreement of the Parties.

5. Cancellation conditions

5.1. If the Service Provider has not specified other conditions in its offer, the accommodation service may be cancelled without penalty until 02:00 pm local time on the 14^th day prior to the day of arrival.

1. If the Contracting Party has not provided the accommodation services by advance payment, credit card guarantee or other means provided for in the Contract by the specified deadline, the Service Provider's obligation to provide the service shall be terminated.
2. If the Contracting Party has secured the accommodation services by advance payment, credit card guarantee or other means provided for in the Contract and does not arrive by 06:00 pm local time on the day of arrival or does not give notice of his/her intention to arrive later, the Service Provider shall charge a penalty of the amount specified in the Contract, but not less than one day's accommodation fee.

5.2. In the case of reservations of products subject to special conditions, group travel or events, the Service Provider shall establish different terms and conditions from the above, which shall be set out in an individual Contract.

Prices

6.1. The Rack Rates of the hotel operated by the Service Provider are published on the hotel's website. Price lists for other services are available in the respective hotel departments (restaurant, wellness).

6.2. The Service Provider is free to change its advertised prices without prior notice.

6.3. Current discounts, promotions and other offers are announced on the outlethotel.hu website.

6.4. The hotel's rates for children may vary from season to season and from package to package, so in all cases the terms and conditions in the current package offer or individual offer sent out will apply.

7. Payment method, guarantee

7.1. The Service Provider shall claim the payment for the services provided to the Contracting Party at the latest after the use of the services, before the departure from the hotel, but may also provide the possibility of subsequent payment within the framework of an individual agreement.

7.2. To guarantee the use of the service in accordance with the Contract and the payment of the consideration, the Service Provider may;

1. request credit card details, whereby 30%, 50% or 100% of the value of the ordered and confirmed services will be charged to the credit card,
2. request payment of an advance by bank transfer of part or all of the amount due. 

7.3. The Contracting Party may settle its account in HUF and/or EUR.

1. the Contracting Party may settle its account in HUF. The Service Provider accepts EUR in addition to HUF for the settlement of accounts. In all cases, the conversion or invoicing is made on the day of payment, at the mid-rate of the Hungarian Central Bank. In the case of cash payments in EUR, the Service Provider will settle any outstanding amount in EUR.
2. the Service Provider accepts cashless payment instruments (credit card, Széchenyi Pihenő Card, and on the basis of a separate agreement; gift coupon, voucher, etc.), the current list of which is made available to the Contracting Party upon request. In the case of a reservation, the Contracting Party is advised to clarify the possibility of payment by the chosen cashless payment method.

7.4. The costs related to the use of any payment method shall be borne by the Contracting Party or their SZÉP card/credit card.

8. How to access the service and its conditions

8.1. The Guest may check in to the hotel room from 02:00 pm on the day of arrival and must check out by 10:00 am on the last day of the stay, unless the Service Provider does not allow the Contracting Party to check in earlier (Early check-in) or check out later (Late check-out) after prior agreement. Early check-in and late check-out fees are included in the current price list.

8.2. If the Guest wishes to occupy the room before 6:00 am on the day of arrival, the Guest must pay the Service Provider the price of the previous night.

9. Pets

9.1. Pets are not allowed in the hotel, even for a fee.

10. Refusal to perform the Contract, termination of the service obligation

10.1. The Service Provider is entitled to terminate the Accommodation Service Contract with immediate effect and thus refuse to provide the services if:

1. the Guest does not make proper use of the room or facility provided
2. the Guest behaves in a manner that is inappropriate, rude, threatening or otherwise unacceptable regarding the security, orderliness or staff of the accommodation, or he/she is under the influence of alcohol or drugs
3. the Guest suffers from a communicable disease or has poor hygiene.
4. the Contracting Party fails to fulfil their obligation to make the advance payment provided for in the Contract by the specified date

10.2. If the Contract between the Parties is not fulfilled for reasons of "force majeure", the Contract shall be terminated.

11. Placement guarantee

11.1. If the Service Provider's hotel is unable to provide the services provided for in the Contract due to its own fault (e.g., overbooking, temporary operational problems, etc.), the Service Provider shall immediately arrange accommodation for the Guest.

11.2. The Service Provider shall;

1. provide/offer the services provided for in the Contract, at the price confirmed therein, for the period specified therein or until the impediment ceases, in another accommodation of the same or higher category. All additional costs of providing the replacement accommodation are borne by the Service Provider
2. provide the Guest with a free telephone call once to inform him/her of a change of accommodation
3. provide the Guest with a free transfer to the offered alternative accommodation and any subsequent return move

11.3. If the Service Provider fully complies with these obligations, or if the Guest accepts the substitute accommodation offered to them, the Contracting Party may not claim any subsequent compensation.

12. Illness or death of the Guest

12.1. If the Guest falls ill while using the accommodation service and is unable to act on his/her own, the Service Provider will offer medical assistance.

12.2. In the event of the illness/death of the Guest, the Service Provider shall claim compensation from the relatives, heirs or bill payers of the sick/deceased person for any medical and procedural expenses, for the value of services used prior to the death, and for any damage to equipment and furniture caused by the illness/death.

13. Rights of the Contracting Party

13.1. Under the Contract, the Guest is entitled to use the room booked and the facilities of the accommodation for the purpose intended, which are included in the normal scope of services and are not subject to special conditions.

13.2. The Guest may lodge a complaint about the performance of the services provided by the Service Provider during the stay. During this period, the Service Provider undertakes to deal with any complaint that is verified in writing (or recorded by it).

13.3. The Guest's right to lodge a complaint expires after departure from the accommodation.

14. Obligations of the Contracting Party

14.1. The Contracting Party shall pay the consideration for the services ordered in the Contract by the date and in the manner specified in the Contract.

14.2. The Guest shall ensure that any child under the age of 14 who is under the responsibility of the Guest shall stay at the Service Provider's hotel only under the supervision of an adult, and the parent shall be fully liable for any damage caused by the child. The hotel's Spa is not accessible to children for health reasons, and it is the responsibility of the parents to supervise their children.

14.3. Guests are not allowed to bring their own food or drinks into the hotel.

15. The Contracting Party’s liability for damages

The Guest shall be liable for all damages and losses suffered by the Service Provider or any third party due to the fault of the Guest or his/her companion or other persons under his/her responsibility. The Guest is liable to pay the Service Provider for any damage caused by him/her. This liability shall also apply if the injured party has the right to claim compensation for the damage directly from the Service Provider.

16. Rights of the Service Provider

If the Guest fails to meet the obligation to pay the charges for the services used or ordered in the Contract but not used, the Service Provider shall be entitled to a lien on the Guest's personal property that he/she has brought with him/her to the hotel to secure his/her claims.

17. Obligations of the Service Provider

The Service Provider shall;

1. provide the accommodation and other services ordered under the Contract in accordance with the applicable regulations and service standards
2. investigate the Guest's written complaint and take the necessary steps to resolve the problem, which must be recorded in writing.

18. The Service Provider's liability for damages

18.1. The Service Provider shall be liable for any damage caused to the Guest within its facilities due to the fault of the Service Provider or its employees.

1. The Service Provider shall not be liable for damages caused by an unavoidable cause beyond the control of the Service Provider's employees and guests, or caused by the Guest himself/herself.
2. The Service Provider may designate places in the hotel where the Guest is not allowed to enter. The Service Provider shall not be liable for any damage or injury caused in such places.
3. The use of the spa area of the hotel is at the Guest's own risk, there is an increased risk of slipping in the areas near the water; the hotel is not responsible for any accidents resulting from this.
4. The Guest must immediately report the damage to the hotel and provide the hotel with all the necessary information to clarify the circumstances of the damage, possibly for the police report / police procedure.

18.2.1. The Service Provider shall also be liable for any loss, destruction or damage to the Guest's belongings, if the Guest has placed them in a place designated or normally designated by the Service Provider, or in a safe in their room, or if the Guest has handed them over to an employee of the Service Provider who was entitled to receive them.
The Service Provider is only liable for valuables, securities and cash if the item has been expressly accepted for safekeeping or if the damage has been the result of a cause for which the Service Provider is liable under the general rules. In this case, the burden of proof is on the Guest.

18.2.2. The Service Provider shall not be liable for valuables left in a vehicle parked in the Service Provider's car park, and the Service Provider shall investigate any damage caused to parked vehicles and, if the damage is due to negligence attributable to the Service Provider, compensate the damage.

18.3. We are not responsible for valuables left in other areas of the hotel.

19. Confidentiality

In fulfilling its obligations under the Contract, the Service Provider shall act in accordance with the provisions of Act LXIII of 1992 on the Protection of Personal Data and the Disclosure of Data of Public Interest and the relevant legislation on data protection - and, if the Contracting Party has brought this to the attention of the Service Provider, in accordance with the relevant internal rules of the Contracting Party.

20. Force majeure

Any cause or circumstance (for example; war, fire, flood, adverse weather, power failure, strike) over which a party has no control (force majeure) shall relieve either party from performing its obligations under the Contract for so long as such cause or circumstance exists. The Parties agree to use their best efforts to minimize the possibility of these causes and circumstances occurring and to remedy any damage or delay caused thereby as soon as possible.

21. Law applicable to the relationship between the Parties, competent court

The legal relationship between the Service Provider and the Contracting Party shall be governed by the provisions of the Hungarian Civil Code. The competent court for any dispute arising out of the service contract is the court having authority for the place where the service is provided.

22. Website

22.1. References and links

The Service Provider has no control over the design and content of material linked or referred to on its websites that is owned by third parties.

22.2. Copyright

The layout of the websites, the diagrams, images and logos used, and the collection of individual contributions are protected by copyright. The reproduction or use of any items in other electronic or printed publications, such as diagrams, images or texts, is not permitted without the consent of an official representative of the Service Provider.

22.3. Cookies

When you visit our websites, a recurring cookie (a small text file) is created and saved on your computer's hard drive. Cookies allow us to recognise you when you visit our website, making it easier for you to browse the site and personalising your online experience.

22.4. Analytics

We use a website analytics tool that produces a series of data and tracks how our visitors use our website. When you visit our website, we create cookies in order to record what you search for on our website and to obtain non-personally identifiable information about it. This tool helps us to improve your online experience and enhance the user-friendliness of our website. We never use it to collect personal information. Cookies are automatically accepted by most browsers, but you can delete them or refuse them. As each browser is different, you should go to the "Help" section of your browser toolbar to find out how to set your preferences for cookies. However, you may not be able to use certain features of our website if you choose not to accept cookies.

22.5. SSL security

To guarantee your security and to ensure enhanced confidentiality, our website uses SSL privacy encryption software for online bookings. Your credit card number and any other information you enter when filling out various questionnaires are automatically encrypted and protected during transmission over the network. Once the information arrives on our server, it is decrypted using a unique private key. SSL allows your browser to connect to our website and agree on a secure communication channel in a transparent way. SSL is the most widely used and successful secure transaction system today. To use this system, you simply need to check your browser compatibility. You do this by checking whether you see one of the following icons.

On the website, we use remarketing codes to track visits to specific pages so that we can provide targeted marketing messages to visitors to those pages. Visitors to this website can enable or disable cookies that provide remarketing codes by selecting the appropriate settings on their browser.